A framework for IOT adoption in small and medium enterprises

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dc.contributor.advisorGuerrero, Cesar D.
dc.contributor.apolounabGuerrero, Cesar D. [cesar-dario-guerrero-santander]
dc.contributor.authorParra Sánchez, Diana Teresa
dc.contributor.cvlacParra Sánchez, Diana Teresa [0001476224]spa
dc.contributor.cvlacGuerrero, Cesar D. [0000809357]spa
dc.contributor.googlescholarParra Sánchez, Diana Teresa [es&oi=ao]spa
dc.contributor.googlescholarGuerrero, Cesar D. [YgBOOcAAAAJ]spa
dc.contributor.linkedinGuerrero, Cesar D. [cguerrer]
dc.contributor.orcidParra Sánchez, Diana Teresa [0000-0002-7649-0849]spa
dc.contributor.orcidGuerrero, Cesar D. [0000-0002-3286-6226]spa
dc.contributor.researchgateParra Sánchez, Diana Teresa [Diana-Parra-Sanchez-2]spa
dc.contributor.researchgateGuerrero, Cesar D. [Cesar-Guerrero-2]spa
dc.contributor.scopusParra Sánchez, Diana Teresa [57195677014]spa
dc.contributor.scopusGuerrero, Cesar D. [23094317500]spa
dc.coverage.campusUNAB Campus Bucaramangaspa
dc.coverage.spatialColombiaspa
dc.date.accessioned2022-06-17T19:42:48Z
dc.date.available2022-06-17T19:42:48Z
dc.date.issued2022-03-28
dc.degree.nameDoctorado en Ingenieríaspa
dc.description.abstractLas pequeñas y medianas empresas (PYMES) son un motor fundamental de la economía del país. Durante las últimas décadas, las PYMES han adoptado e implementado tecnologías digitales. Adoptar tendencias tecnológicas como Internet de las Cosas (IoT) es un desafío para las PYMES, considerando sus limitaciones financieras y tecnológicas. Esta tesis tiene como objetivo guiar la adopción de IoT en la toma de decisiones en pequeñas y medianas empresas mediante la definición de un Sistema de Soporte de Decisiones (DSS) basado en The TechnologyOrganization-Environment Model (TOE). El sistema de soporte de decisiones ayudará a los tomadores de decisiones a indicar su nivel de preparación tecnológica y brindar recomendaciones que respalden el proceso de transformación digital. Esta investigación utiliza un enfoque cualitativo y cuantitativo para comprender los factores que influyen en la adopción de IoT en las PYMES. El desarrollo de la Tesis Doctoral fue un proceso enriquecedor que se centró en brindar un framework conceptual basado en el modelo TOE para comprender los factores que inciden en la adopción de IoT en las pequeñas y medianas empresas. Basado en el framework conceptual, se desarrolló un sistema de apoyo a la decisión denominado DSS Ready4IoT, que según la Escala de Usabilidad del Software (SUS), tiene alta usabilidad. El propósito del DSS Ready4IoT es producir mediciones que capturen las particularidades de las PYMES en el sector comercio para comprender la adopción de tecnologías digitales. Del mismo modo, el informe Ready4IoT puede guiar en el diseño de políticas públicas TIC centradas en las PYMES. De esta manera, la preparación tecnológica en las PYMES puede aumentar al atender la evolución del sector TIC, creando una economía ágil que se adapte al cambio tecnológico promoviendo la innovación.spa
dc.description.abstractenglishSmall and medium enterprises (SMEs) are an essential engine of the country’s economy. During the last decades, SMEs have adopted and implemented digital technologies. Adopting technological trends such as the Internet of Things is challenging for SMEs, considering their financial and technological limitations. This thesis aims to guide decision-making IoT adoption in small and medium enterprises by defining a Decision Support System (DSS) based on The Technology-Organization-Environment Model (TOE). The decision support system will assist decision-makers indicating their technology readiness level and providing recommendations that support the digital transformation process. This research uses a mixed qualitative and quantitative approach to understand the factors influencing IoT adoption in SMEs. The Doctoral Thesis development was an enriching process that focused on providing a conceptual framework based on the TOE framework to understand the factors that affect IoT adoption in small and medium enterprises. Based on the conceptual framework Ready4IoT in SMEs, a decision support system named DSS Ready4IoT was developed, that according to the Software Usability Scale (SUS), has high usability. The DSS Ready4IoT’s purpose is to produce measurements that capture the particularities of SMEs in the trading sector to understand the adoption of digital technologies. Likewise, the Ready4IoT report can guide policymakers to design ICT policies focused on SMEs. In this way, technology readiness in SMEs can increase by attending to the ICT sector evolution, creating an agile economy that adapts to technological change promoting innovation.spa
dc.description.degreelevelDoctoradospa
dc.description.learningmodalityModalidad Presencialspa
dc.description.tableofcontentsLIST OF TABLES ............................................................................................................................................ X LIST OF FIGURES ......................................................................................................................................... XI LIST OF ABBREVIATIONS ....................................................................................................................... XII PUBLICATIONS ..........................................................................................................................................XIII SOFTWARE .................................................................................................................................................. XIV ABSTRACT .................................................................................................................................................... XV CHAPTER 1: INTRODUCTION ..................................................................................................................... 1 1.1 BACKGROUND ........................................................................................................................................... 1 1.2 PROBLEM DESCRIPTION .......................................................................................................................... 6 1.2.1 Research questions ................................................................................................................................. 7 1.2.2 Hypotheses ............................................................................................................................................. 8 1.2.3 Objectives ............................................................................................................................................... 9 1.2.4 Methodology .......................................................................................................................................... 9 1.3 DISSERTATION OUTLINE....................................................................................................................... 11 CHAPTER 2: IOT ADOPTION IN SMALL AND MEDIUM ENTERPRISES ....................................... 12 2.1 DIGITAL TRANSFORMATION AND THE INTERNET OF THINGS ................................................... 12 2.2 IOT READINESS IN COLOMBIAN SMEs ............................................................................................... 17 2.3 THE ROLE OF THE CIO IN IOT ADOPTION IN SMEs ......................................................................... 22 CHAPTER 3: THEORETICAL BACKGROUND....................................................................................... 25 3.1 LITERATURE REVIEW ............................................................................................................................ 25 3.2 DIGITAL TECHNOLOGIES ADOPTION IN SMEs ................................................................................ 34 3.3 SUMMARY AND RESEARCH OPPORTUNITIES ................................................................................. 41 CHAPTER 4: A CONCEPTUAL FRAMEWORK FOR IOT ADOPTION IN SMES ............................ 44 4.1 DETERMINANTS OF IOT ADOPTION IN SMEs ................................................................................... 44 4.2 EXPERT STUDY ........................................................................................................................................ 47 4.3 CONCEPTUAL FRAMEWORK: READY4IOT IN SMEs........................................................................ 51 4.3.1 ICT Infrastructure................................................................................................................................. 52 4.3.2 Security ................................................................................................................................................ 53 4.3.3 Adoption Cost ...................................................................................................................................... 54 4.3.4 Organizational Culture ......................................................................................................................... 55 4.3.5 Technology Readiness ......................................................................................................................... 56 4.3.6 Internet of Things ................................................................................................................................. 57 4.4 DATA COLLECTION ................................................................................................................................ 58 4.5 DATA ANALYSIS AND RESULTS .......................................................................................................... 59 4.6 DISCUSSION OF KEY FINDINGS ........................................................................................................... 73 CHAPTER 5: DECISION SUPPORT SYSTEM FOR IOT ADOPTION IN SMES ................................ 80 5.1 DSS READY4IOT: A DECISION SUPPORT SYSTEM ........................................................................... 80 5.1.1 System architecture and development of the DSS Ready4IoT ............................................................ 81 5.1.2 Features ................................................................................................................................................ 82 5.1.3 Modules ................................................................................................................................................ 83 5.1.4 Technology readiness diagnosis ........................................................................................................... 85 5.2 USABILITY TEST ...................................................................................................................................... 90 CHAPTER 6: CONCLUSIONS AND FUTURE RESEARCH ................................................................... 93 6.1 SUMMARY ................................................................................................................................................. 93 6.2 CONTRIBUTIONS ..................................................................................................................................... 94 6.3 LIMITATIONS OF THE STUDY AND FUTURE RESEARCH .............................................................. 95 REFERENCES ................................................................................................................................................. 97spa
dc.format.mimetypeapplication/pdfspa
dc.identifier.instnameinstname:Universidad Autónoma de Bucaramanga - UNABspa
dc.identifier.reponamereponame:Repositorio Institucional UNABspa
dc.identifier.repourlrepourl:https://repository.unab.edu.cospa
dc.identifier.urihttp://hdl.handle.net/20.500.12749/16729
dc.language.isoengeng
dc.publisher.facultyFacultad Ingenieríaspa
dc.publisher.grantorUniversidad Autónoma de Bucaramanga UNABspa
dc.publisher.programDoctorado en Ingenieríaspa
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dc.rights.accessrightsinfo:eu-repo/semantics/openAccessspa
dc.rights.creativecommonsAtribución-NoComercial-SinDerivadas 2.5 Colombia*
dc.rights.localAbierto (Texto Completo)spa
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/2.5/co/*
dc.subject.keywordsEngineeringspa
dc.subject.keywordsDecision support systemspa
dc.subject.keywordsChief information officerspa
dc.subject.keywordsDecision-makingspa
dc.subject.keywordsDeveloping economyspa
dc.subject.keywordsDiffusion of innovationspa
dc.subject.keywordsDigital ecosystemspa
dc.subject.keywordsDigital transformationspa
dc.subject.keywordsFourth industrial revolutionspa
dc.subject.keywordsICT adoptionspa
dc.subject.keywordsICT policyspa
dc.subject.keywordsInternet of thingsspa
dc.subject.keywordsSmall and medium enterprisesspa
dc.subject.keywordsTechnology readinessspa
dc.subject.keywordsTOE frameworkspa
dc.subject.keywordsTrading sectorspa
dc.subject.keywordsIndustry sizespa
dc.subject.keywordsTechnological innovationsspa
dc.subject.keywordsTechnology (Investigations)spa
dc.subject.keywordsOrganizational structurespa
dc.subject.keywordsCommunications technologyspa
dc.subject.keywordsComputer networksspa
dc.subject.lembIngenieríaspa
dc.subject.lembTamaño de la industriaspa
dc.subject.lembInnovaciones tecnológicasspa
dc.subject.lembTecnología (Investigaciones)spa
dc.subject.lembEstructura organizacionalspa
dc.subject.lembTecnología de las comunicacionesspa
dc.subject.lembRedes de computadoresspa
dc.subject.proposalDirector de sistemas de informaciónspa
dc.subject.proposalSistema de soporte de decisionesspa
dc.subject.proposalToma de decisionesspa
dc.subject.proposalEconomía en desarrollospa
dc.subject.proposalDifusión de la innovaciónspa
dc.subject.proposalEcosistema digitalspa
dc.subject.proposalTransformación digitalspa
dc.subject.proposalCuarta revolución industrialspa
dc.subject.proposalAdopción de TICspa
dc.subject.proposalInternet de las cosasspa
dc.subject.proposalPolítica de TICspa
dc.subject.proposalPequeñas y medianas empresasspa
dc.subject.proposalPreparación tecnológicaspa
dc.subject.proposalModelo TOEspa
dc.subject.proposalSector comerciospa
dc.titleA framework for IOT adoption in small and medium enterpriseseng
dc.title.translatedUn marco para la adopción de IOT en pequeñas y medianas empresasspa
dc.typeThesiseng
dc.type.coarhttp://purl.org/coar/resource_type/c_db06
dc.type.driverinfo:eu-repo/semantics/doctoralThesisspa
dc.type.hasversioninfo:eu-repo/semantics/acceptedVersionspa
dc.type.localTesisspa
dc.type.redcolhttp://purl.org/redcol/resource_type/TDspa

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Doctorado en Ingeniería (Convenio Universidad Autónoma de Manizales UAM y Universidad Autónoma de Occidente UAO)